- ResolvedResolved
The login and dashboard access issue has been fully resolved.
The disruption was caused by an internal credentials modification error, which temporarily impacted authentication and dashboard services. Although the duration of the incident was brief, the impact was significant.
Once identified, the incorrect configuration was immediately reverted and services were restored to full functionality.
We are reviewing our internal change management procedures to prevent similar incidents in the future.
We sincerely apologize for the inconvenience caused and appreciate your understanding.
- InvestigatingInvestigating
We are currently experiencing issues affecting user login and dashboard access. Some users may encounter authentication failures, session invalidation, or incomplete dashboard loading.
Our team has identified the anomaly and is actively investigating the root cause. Initial analysis suggests a potential issue related to session handling and/or backend service communication.
We are prioritizing this incident and will provide updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.